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Sycamore Cottage Rest Home Limited Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 5 February 2020

About the service

Sycamore Cottage Rest Home Limited (Sycamore Cottage) is a residential care home providing personal care to 15 people at the time of the inspection. The service can support up to 20 people.

Accommodation was provided over two floors of a converted residential dwelling, with a stair lift that provided access to the second floor.

People’s experience of using this service and what we found

An aspect of medicines administration required improvement, to ensure if a medicine was dropped during administration then it was disposed of immediately. The provider had already arranged medicines training for all staff and further relevant measures were taken during the inspection to reduce the risk of repetition.

There had been staffing issues and the provider was taking the correct action to address this for people. In the interim, the provider used regular agency staff to ensure there were enough staff to cover the staffing roster.

Potential risks to people were assessed and measures were in place to manage them. People were safeguarded from the risk of abuse and any learning from incidents and investigations were shared with staff.

Overall people were happy with the service they received, their feedback included; “yes they are very helpful” and “they are good in their services.”

The registered manager monitored the culture of the service and had a good understanding of the challenges and improvements required. They understood their role and responsibilities and were supported in their role. People and staff’s views on the service were sought. Processes were in place to enable the registered manager to monitor the service. The service had good links with key agencies such as the local authority and the clinical commissioning group.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 14 February 2019).

Why we inspected

We undertook this targeted inspection to follow up on specific concerns which we had received about the service. The inspection was prompted in part due to concerns received about medicines, staffing, falls and records. A decision was made for us to inspect and examine those risks.

We inspected and found there was a concern with an aspect of medicines administration, so we widened the scope of the inspection to become a focused inspection which included the key questions of safe and well-led. We have found evidence that the provider needs to make improvements in the key question safe. Please see the key question safe section of this report.

No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection. The overall rating for the service has not changed following this inspection and remains good.

We have found evidence that the provider needs to make improvements in the key question safe. Please see the key question safe section of this report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Sycamore Cottage Rest Home Limited (Sycamore Cottage) on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 5 February 2020

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 5 February 2020

Caring

Good

Updated 5 February 2020

Responsive

Good

Updated 5 February 2020

Well-led

Good

Updated 5 February 2020

The service was well-led.

Details are in our well-led findings below.