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Archived: Eccleston Medical Centre Partnership Good

The provider of this service changed - see old profile

This service is now registered at a different address - see new profile

Reports


Review carried out on 22 November 2019

During an annual regulatory review

We reviewed the information available to us about Eccleston Medical Centre Partnership on 22 November 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

Inspection carried out on 19/09/2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Eccleston Medical Centre Partnership on 19 September 2017. Overall the practice is rated as good. Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. Significant events had been investigated and action had been taken as a result of the learning from events.

  • Systems were in place to deal with medical emergencies and staff were trained in basic life support.

  • There were systems in place to reduce risks to patient safety. For example, infection control practices were carried out appropriately and there were regular checks on the environment and on equipment used.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.

  • Feedback from patients about the care and treatment they received from clinicians was highly positive. Patients told us they were treated with dignity and respect and they were involved in decisions about their care and treatment.

  • Data showed that outcomes for patients at this practice were similar to outcomes for patients locally and nationally.

  • Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.

  • Patients said they could get an urgent appointment when needed but some felt they had to wait too long for a routine appointment.

  • Complaints had been investigated and responded to in a timely manner.

  • There was a clear leadership and staff structure and staff understood their roles and responsibilities.

  • The practice had a clear vision to provide a safe and high quality service.

  • The practice provided a range of enhanced services to meet the needs of the local population.

  • The practice sought patient views about improvements that could be made to the service. This included the practice having and consulting with a patient participation group (PPG).

Areas where the provider should make improvement:

  • Review the management of the appointments system to facilitate greater flexibility for booking routine appointments.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice