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Inspection Summary


Overall summary & rating

Good

Updated 4 March 2021

Crest House Care Home provides accommodation and support to up to 21 older people. There were 15 people living at the home at the time of our inspection. Some people were living with dementia.

We found the following examples of good practice.

Staff supported people to socially distance from each other. There was a communal area risk assessment which detailed how staff should support people in communal areas. This included encouraging people to sit in the same seats each day where possible and cleaning of communal areas. Most people preferred to sit in the same place each day in both the lounge and the dining room. Some chairs had been removed in communal areas to allow for more space.

People who chose to go for walks outside the home were supported to do so safely. There was a risk assessment for people to take local walks. Measures included encouraging people not to walk past areas which were likely to have a high number of people. People usually enjoyed external entertainers as their main activities but due to the pandemic, staff had taken over the role of providing activities. This included leading sing-a-longs, quizzes and reminiscence activities.

Staff had received training in the safe use of personal protective equipment (PPE) and the registered manager completed monthly competency checks to ensure staff were using PPE appropriately. PPE was available throughout the home.

The home was clean and hygienic. There were enhanced cleaning schedules for day and night staff. Frequently touched surfaces such as door handles were cleaned four times a day. The provider had changed some of the flooring during the pandemic and had changed some carpeted areas to lino flooring to improve infection control. The provider had also ordered some vinyl chairs which could be easily cleaned.

Inspection areas

Safe

Good

Updated 4 March 2021

Further information is in the detailed findings below.

Effective

Good

Updated 4 March 2021

Caring

Good

Updated 4 March 2021

Responsive

Good

Updated 4 March 2021

Well-led

Good

Updated 4 March 2021