Elite Privilege Care Limited

Updated 10 March 2026

Elite Privilege Care is a domiciliary care service providing personal care to people who use the service. At the time of our assessment, there were 28 people who were provided with personal care. The assessment started on 11 March and concluded on the 15 April.

Staff understood their responsibilities for safeguarding adults and children. The provider worked well with external agencies to ensure collaborative care for people using the service. Managers were passionate and enthusiastic about their service and ensured staff worked in a positive environment and maintained appropriate training, supervision and safe staffing levels.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Our review of this service confirmed staff were caring, however, it was unclear how people with learning disabilities were involved in their care or provided information about their care and treatment as the service did not tailor communication methods to meet the needs of all the people using the service.

Updated 10 March 2026

Staff, relatives and people who used the service gave us positive feedback about the service. People described staff as approachable and told us they met their needs. One person told us, “They [staff] are quite understanding. If I ask for something to be done, they do it.”

People we spoke with told us safe care was provided to them from staff, for example, during moving and handling. One person told us, “You get a feeling, I can’t explain it. [Staff] makes me feel secure.”

People told us staff used appropriate personal protective equipment (PPE) and felt staff were well trained. People we spoke with told us staff supported them with appointments and linked with other professionals.

People using the service described staff as respectful, polite and on time. A relative described the staff as, “Compassionate people, very understanding, their time management is good. They are very compatible with [relative].”