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Inspection Summary


Overall summary & rating

Good

Updated 20 March 2018

Caring Hands (Wiltshire) is a small care home for up to seven people. At the time of our inspection five people were resident at the service. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The registered provider is an individual who is in day to day charge of the home and was present throughout the inspection. Registered persons have legal responsibility for meeting the requirements of the Health and Social Care Act and associated regulations about how the service is run.

At our last inspection we rated the service Good. At this inspection we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

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At this inspection we found the service remained Good.

Staff demonstrated a good understanding of how to protect people from avoidable harm and abuse. Care plans contained risk assessments and in the majority of cases when risks were identified, the plans informed staff how to reduce them. People said they felt safe living at the service.

People’s needs were assessed and regularly reviewed. Staff were well trained and said they felt supported. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

People spoke highly of the staff. We saw and heard many positive interactions between staff and people.

Care plans were personalised. People had access to a range of activities.

There was an open positive culture and the vision and values of the service were embedded. People spoke highly of the provider. Quality assurance was monitored; however, there was limited documentary evidence of this.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 20 March 2018

The service remains Good.

Effective

Good

Updated 20 March 2018

The service remains Good.

Caring

Good

Updated 20 March 2018

The service remains Good.

Responsive

Good

Updated 20 March 2018

The service remains Good.

Well-led

Good

Updated 20 March 2018

The service remains Good.