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Kind Hands Caring Services Ltd Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 26 June 2019

About the service

Kind Hands Caring Services provides personal care and support to people living in their own homes. Personal care can be provided for people living with dementia, mental health needs, older people, younger adults and people with a physical disability or sensory impairment. At the time of the inspection 60 people received assistance with personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were positive about the support provided by Kind Hands Caring Services and relatives said the care staff offered the care their family members needed. Staff knew people very well and treated them with kindness and respect. They demonstrated a good understanding of people’s individual needs and assisted them to access healthcare services when needed.

Staff understood risks associated with the people they supported and risk assessments in the support plans provided additional information and guidance for staff to reduce risk as much as possible. People were protected from the risks of harm, abuse or discrimination because staff knew what actions to take if they identified concerns.

People were supported to receive their medicines when they needed them. There were enough staff working to provide the support people needed, at times of their choice. Recruitment procedures ensured only suitable staff worked at the service.

There were enough staff working for the service and ongoing training and supervision meant they were aware of their roles and responsibility; which ensured they had the skills to provide good quality care for people. For example, staff had completed medicine training, their competency had been assessed and people were assisted with their medicines when they needed them

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The management were well thought of and supportive to people and staff. The registered manager had a good overview of the service. There were systems in place to assess and monitor the service to identify if improvements were needed and action was taken to address these.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection - The last rating for this service was Good (published 16 November 2016).

Why we inspected - This was a planned inspection based on the previous rating.

Follow up: We will review the service in line with our methodology for 'Good' services.

Inspection areas

Safe

Good

Updated 26 June 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 26 June 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 26 June 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 26 June 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 26 June 2019

The service was well-led.

Details are in our well-Led findings below.