Updated 10 June 2019
OK Medical Limited operates from clinics located in Leeds and York. The Leeds clinic is located at 105 Otley Road, Headingley, Leeds, LS6 3PX. The clinic operates across over two floors with a reception area and treatment room located on the ground floor, and further treatment rooms located to the first floor. There is on street parking to the front of the building, and dedicated spaces at the back of the premises, which can be booked upon request by any client with mobility issues.
The York clinic is located at 66 Blossom Street, York, YO24 1AP. The York clinic operates across two floors with a reception area, interview room and treatment room located on the ground floor. A further treatment room and consulting room were located on the first floor. The clinic is located on a main road with no dedicated parking available. However; patients are advised to park in the pay and display car park located a short distance away.
The provider operates as a doctor-led service which specialises in the use of laser treatment for a number of conditions including hair reduction, photo-rejuvenation of skin, relief from the symptoms of acne and thread vein reduction. In addition, the provider offers Botox to treat Hyperhidrosis (excessive sweating) and water-jet assisted liposuction. Services are available on a fee-paying basis to adults aged 18 years and over.
This service is registered with CQC under the Health and Social Care Act 2008 for the treatment of disease, disorder or injury and surgical procedures. At OK Medical Limited TA Skin Doctor Leeds, the cosmetic treatments that are also provided are exempt by law from CQC regulation. Therefore, we were only able to inspect the treatment for certain areas of aesthetic cosmetic services.
The service operates 10am to 5pm Monday, 9.30am to 8pm Tuesday, 10am to 8pm Wednesday and Thursday, 9.30am to 5pm Friday and Saturday. Clients can book via the provider’s website or via telephone. Emergency telephone contact is available at all times when the clinic is closed.
The clinical team is led by two GMC registered doctors who are supported by five aesthetic therapists and administrative support staff.
How we inspected this service
Before visiting the clinic, we reviewed a range of information we hold about the service. In addition, we requested that the provider send us information pre-inspection which we also reviewed.
During our inspection we:
- Spoke with the registered manager, the lead clinician and several reception staff.
- Looked at information the clinic used to deliver care and treatment plans.
- Reviewed CQC comment cards and patient feedback received by the clinic.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.