Andersen Care Agency

Updated 24 February 2026

The assessment was conducted between 7 and 30 April 2026; we visited the location’s office on 9 April 2026. Andersen Care Agency is a domiciliary care service providing care and support to people of varying needs and ages in their own homes. At the time of the assessment, 8 people were using the service and receiving the regulated activity of personal care.

People were protected from harm, abuse and neglect. Staff understood their responsibility to report concerns. Risks to people’s health, care and safety were assessed and safely managed. People were supported in a timely way, with care tasks completed appropriately. Staff were trained and received appropriate support to carry out their duties. Systems and processes enabled learning when things went wrong. Staff supported people to take their medicines safely.

The service assessed and reviewed people’s needs regularly. Staff supported people to eat and drink as per their wishes. Staff monitored people's health and wellbeing closely, and escalated concerns promptly. Care was delivered with people’s consent.

Staff worked collaboratively with people, their relatives, and health and social care professionals to provide person-centred care. The service responded to people's changing needs promptly and effectively. Care plans contained clear guidance for staff on how to provide support.

Leaders maintained effective oversight of the service. They monitored key aspects of care and carried out regular quality assurance checks and audits, taking timely action to ensure safety, compliance, and continuous improvement. They were approachable, supportive and responsive to the needs of both people using the service and staff.

We identified improvements and the provider was no longer in breach of legal regulations in relation to medicines, assessing risks and good governance.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. At the time of the assessment, the service was not supporting any autistic people or people with a learning disability, but the provider had regard to ‘Right support, right care, right culture’.

Updated 24 February 2026

Feedback from people and their relatives was very positive. They consistently expressed high levels of satisfaction with the service. People described staff as kind, respectful, and caring, and spoke warmly about the strong relationships they had developed with a regular and familiar group of care workers. They highlighted staff were patient and did not rush when supporting people.

People and relatives were pleased with the reliability of the service, noting that calls were delivered on time. They also valued the consistency of staff, which helped build trust and understanding. Feedback indicated that staff were attentive to people’s wellbeing, quick to identify and report any changes, and supported people to remain involved in their care as much as possible.

Relatives consistently praised the communication from the service, describing management as accessible, responsive, and proactive in checking on their experiences of care. People felt reassured by regular contact and opportunities to provide feedback. Overall, people and their relatives felt the service was well-organised and delivered a good standard of care.