Glebe Villa

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People were being treated in a dignified and respectful manner. We observed positive engagement during our visits to the home. Staff sat with people and the atmosphere was relaxed with people interacting with each other and the staff. Care staff were discreet when supporting people when they needed assistance promoting their privacy and dignity.

People told us they liked living at Glebe Villa. One person told us, "It's ok, I am looking forward to Christmas.” Another person told us they liked living with their friend.

Relatives spoke positively about the care and support given to their family member. Comments included, "We are made to feel very welcome, (name of person) is happy", "Care Staff do the best to care, (name of person) can be difficult to please, but they are really good". They went on to say that the loved one was more settled and expressed they were happy living in Glebe Villa.

Visiting healthcare professionals were positive about the care and support and gave us examples how staff had positively supported a person that on occasions was distressed. They described staff that were kind, patient and attentive to people’s needs.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were treated as individuals and staff considered their preferences. People were encouraged to participate in activities of their own choosing, such as trips out into the local community for walks, shopping, social clubs, local cafes and other establishments. One person told us they did not like to go out, although staff offered their choice was respected.

People were supported to make choices about their daily lives, including meals, clothing, and activities, and were encouraged to maintain their independence.

People were supported to personalise their bedrooms in accordance with their tastes and interests.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s preferences, goals and aspirations were detailed in their support plans. People told us about the holidays they had been on over the summer and trips to places they wanted to visit.

People’s care plans identified what they could to do for themselves and where they needed support. Some people were supported to make their own drinks and snacks. Everyone was supported to make day to day choices on what they wanted to eat, wear and do. One person told us they went out independently on a daily basis for a walk or shopping. Another person told us the staff supported them to go shopping when they needed as they no longer liked to go out alone.

Monthly meetings were held with people to discuss various aspects of the care and the way the home was managed. This included the planning of activities; menu planning and any refurbishments being made in the home.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff recognised when health and social care professional support was needed for people. Appropriate escalation of incidents and timely referrals helped support people with immediate needs. Health professionals confirmed that timely referrals were made, and concerns were escalated promptly. Care plans included information about people’s mental health where this was relevant and the need to gain support if there was a deterioration. Staff confirmed they had received training in supporting people with a learning disability and mental health training.

Staff recognised when people needed help or support. For example, people had detailed positive behaviour support (PBS) care plans, which enabled staff to support people in a person-centred way if they became distressed. Staff demonstrated an understanding of these and described to us how they put them into practice. We observed when a person was distressed a member of staff promptly sat beside the person and engaged them in an activity they enjoyed. The person immediately became calm. Staff told us there was always a member of staff in the communal areas in the home to support people.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff spoke positively about the support that was in place for them to promote their wellbeing. This included regular supervisions and team meetings with the registered manager. Staff told us they were treated fairly and their rights respected. They felt valued as a member of the team and for the work they did. A member of staff told us, “Honestly, I could say that I am well supported by the management in my job and I can communicate openly to them whenever needed.” Another member of staff told us, “I am confident in supporting our service users, because I have all the training I needed and support from my manager.”

The provider when they visited spent time with staff getting to know them. Social events were organised for the staff and people to meet with other homes operated by the provider including Christmas parties and a barbeque in the summer.