Lansbury Court

Updated 14 January 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 27 November 2020 and was announced.

Updated 14 January 2021

About the service

Lansbury Court Nursing Home provides personal care, in one adapted building, for up to 56 older people. At the time of the inspection 45 people were being supported by the service, some of who were living with dementia.

Following inspection the provider changed the name of the service from Lansbury Court Nursing Home to Lansbury Court.

People’s experience of using this service and what we found

People and their relatives told us they were happy with the care they received. One person said, “It’s clean, staff care for you and the food is good.”

People told us they felt safe living at the home. Staff understood their responsibilities in protecting people from harm and abuse. New members of staff had been suitably recruited. Accidents and incidents were responded to appropriately.

Staff had an in-depth understanding of people’s individual needs and wishes. The service employed enough staff to meet people's needs. Some of the staff team had worked at the service for many years. Staff had received suitable training.

There was a proactive approach to assessing and managing risk which allowed people to remain as independent as possible. Some records required additional information to guide staff on how to manage people’s specific health conditions such as diabetes or epilepsy.

We have made a recommendation about the management and recording of some people’s specific health conditions.

Medicines systems were organised, and people received their medicines when they should. Minor improvements were required to records to provide staff with clear guidance. Overall, the provider was following national guidance for the receipt, storage, administration and disposal of medicines. Additional information was required for the management of some people’s medicines

People saw their GP and health specialists when necessary. Nutritional and special diets were in place. People told us they really enjoyed the food provided. Records required improving to record the ideal totals for people’s eating and drinking.

We have made a recommendation for people’s eating and drinking records to be reviewed.

People received person-centred care which was delivered through the assessment and planning of their specific needs. Overall, care plans were detailed, informative and identified the care people required. There was a range of activities provided each day. Staff worked with family members and a range of professionals to ensure people were provided with the care and support they required.

People were involved in decisions about the care they received. People had maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The management team were open and approachable which allowed people to share their views and raise concerns. People told us if they were worried about anything they would be comfortable to talk with staff or the management team. The provider monitored the quality of the service. They sought people's views and had plans in place for continued development of the home and the care people received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 5 October 2017). There was also an inspection on 8 April 2019 however, the report following that inspection was withdrawn as there was an issue with some of the information that we gathered.

Why we inspected

This is a planned re-inspection because of the issue highlighted above.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.