Stokewood

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Care plans were flexible and responsive to fluctuations in mental health. Support levels were adjusted in response to changes in mood, stress, and emotional resilience. People were involved in decisions about their care wherever possible.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

The service effectively supported people with complex mental health needs, including self-injury and behaviours that challenged. Staff used consistent, therapeutic approaches aimed at reducing distress and preventing escalation. Community inclusion was actively promoted. People were supported to access local amenities, community groups, education and voluntary opportunities, supporting recovery and reducing isolation.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

People received clear, accessible information about their care, conditions, interventions, and available support. Communication was carefully tailored to individual needs, ensuring understanding and informed decision-making. Staff demonstrated creativity and commitment by adapting communication methods to suit each person’s abilities and preferences. This included using pictures, visual prompts, easy-read documents, and other alternative formats to make complex information understandable and meaningful.

These approaches empowered people to make confident choices about their care and daily life, even when they faced cognitive challenges. Professionals noted information sharing was timely, transparent, and consistently effective, and praised the home for promoting people’s autonomy and inclusion.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

People were actively involved in shaping their care plans and daily routines. Feedback was sought regularly, reviewed thoroughly, and acted upon to drive improvements. Professionals valued being included in decision-making and confirmed their input influenced care delivery.

The provider made sure people could access the care, support and treatment they needed when they needed it.

Everyone received equitable access to care, with staff proactively identifying and addressing inequalities. Physical, cognitive, and mental health needs were met inclusively, ensuring fairness and dignity for all

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Risk assessments and care planning took into account people’s protected characteristics. We observed respectful interactions between staff and people at various times of the day, including during meal preparation and at times of distress.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

Conversations were handled with sensitivity and compassion, ensuring plans reflected people’s personal wishes and long-term wellbeing goals. Professionals expressed confidence in the home’s approach to future planning.