Stokewood

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People were treated with kindness, empathy, and respect. Staff demonstrated a strong understanding of the emotional impact of mental illness and responded with patience and reassurance during periods of distress. People reported feeling emotionally safe and supported. We observed patience, compassion and sensitivity when one staff member was speaking with someone about their wellbeing. This was consistently observed during our inspection.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Care was tailored to each person’s mental health journey. Staff understood people’s histories, triggers, and recovery goals, ensuring care was personalised and meaningful.

The service promoted equality and inclusion. People were supported to express their sexual orientation and identity freely. Staff demonstrated respectful use of preferred pronouns and provided non-judgemental support.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff actively promoted residents’ rights to choice, independence, and control over their daily lives. They encouraged people to make decisions about their routines, meals, activities, and personal care, ensuring these choices were respected and supported. By providing tailored support based on individual preferences and abilities, staff enabled people to develop new skills and build confidence. They also created an environment that fostered autonomy by offering opportunities for people to take the lead in planning their day, managing aspects of their care, and engaging with the wider community. This approach empowered residents to live more fulfilling, self-directed lives, enhancing their dignity and well-being.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff were prompt in responding to people’s needs, whether physical or emotional such as when someone was distressed, in pain, or unwell. We saw the team acted swiftly and with sensitivity.

Emotional wellbeing was a central focus of care delivery. Staff provided ongoing emotional support, active listening, and reassurance. People felt able to discuss feelings of anxiety, depression, and self-harm without fear of judgement.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff wellbeing was prioritised through robust supervision, continuous training, and access to emotional and practical support. Staff reported feeling valued, respected, and equipped to deliver high-quality, person-centred care. This positive culture translated directly into good care experiences for people. Staff told us they felt supported in their role and records demonstrated they received appropriate support, supervision and training.