• Care Home
  • Care home

Sennen Lodge

Overall: Good read more about inspection ratings

Kanes Hill, West End, Southampton, Hampshire, SO19 6AJ (023) 8047 1725

Provided and run by:
Community Homes of Intensive Care and Education Limited

Important: The provider of this service changed. See old profile

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Background to this inspection

Updated 25 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC's response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 23 February 2022 and was announced. We gave the service 24 hours' notice of the inspection.

Overall inspection

Good

Updated 25 March 2022

This unannounced inspection took place on 15, 16 and 19 November 2018.

Sennen Lodge is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Sennen Lodge is a care home that provides accommodation for up to eight adults with a learning disability. There were eight people living at the home when we visited. The home is based on two floors. The second floor was accessible via stairs. There were communal rooms and a garden which people could access. All rooms were single occupancy. At the time of inspection there were six people living at Sennen Lodge.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion to help ensure people with learning disabilities and autism using the service can live as ordinary a life as any citizen.

At the last inspection August 2017, we found a breach of regulations 17, 18 and 19 of the Health and Social Care Act (Regulated Activities) Regulations 2014. This was in relation to safe recruitment practices, staff training and systems to monitor the quality and safety of the service. During this inspection we found improvements had been made and the service had met the requirements of these regulations.

The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons.' Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager started in their role since our last inspection. They had overseen the effective implementation of improvement plans, which addressed the key areas where the service required improvement. People’s relatives and professionals told us the registered manager was competent, approachable and had significantly improved the service since they started in their role.

People’s relatives told us they were kept informed about their family members care and that they were involved in making decisions where appropriate. People’s needs were fully assessed to help ensure they received an appropriate level of care. Where people had external professional input into their care, the provider implemented recommendations to help ensure appropriate plans of care were in place.

There were systems in place to ensure staff had the right training, induction and supervision in their role. The registered manager monitored staff’s working practice and behaviours, providing additional support where necessary.

Staff understood people’s needs and were confident in providing support around people’s personal care, communication and behaviour. Staff were caring and attentive to people and treated them with dignity and respect.

There were sufficient numbers of staff in place to meet people’s needs. The registered manager had successfully recruited many new staff since our last inspection in August 2017. The provider had made improvements to its recruitment processes to help ensure that only suitable staff worked with people.

The provider had made improvements to its quality assurance system to help ensure the registered manager could effectively monitor the quality and safety of the service.

Risks to people were assessed and mitigated. The registered manager analysed incidents to put measures in place to reduce the risk of reoccurrence.

Staff understood their responsibilities in safeguarding people from abuse and harm. The registered manager provided strong leadership in this area and was transparent with relatives and other stakeholders when concerns arose.

There were systems in place to ensure people’s complaints were dealt with appropriately. The registered manager welcomed people’s feedback and listened to their opinion.

People’s care plans gave detailed information about people’s preferences, routines, behaviour and communication needs. People were supported to make choices about everyday decisions in a way which they understood. People received care that was designed with their preferences and needs in mind.

People were supported to live active lives, participating in a range of activities and staff encouraged them to develop their independent skills.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

There were systems in place to help ensure the safe management of medicines. The provider was committed to working with people and professionals to reduce the amount of medicines people required where appropriate.

People had access to healthcare services. Where people were reluctant to engage in healthcare appointments, staff worked with them to reduce their anxieties about these events. No-one was currently receiving end of life care. People followed a diet in line with their preferences and needs.

The environment at Sennen Lodge was suitable to meet people’s needs. Since the last inspection in August 2017, the registered manager had made improvements to the environment to make it brighter, more homely and comfortable for people. The home was a clean and hygienic environment and the provider had effective infection control policies in place.