Ocknell Park

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed before they moved into the service.

A health and social care professional told us, “The nature of the residents at Ocknell Park means that the staff have a very challenging job.However, whenever I visit, the staff always appear to know their residents and their care needs well. I believe they seek medical advice appropriately.”

There was a clear process in place to ensure people’s needs were assessed before the service commenced and at planned regular intervals. Records showed the process was followed.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People were involved in creating their care plans and assessments. A relative told us, “The staff we have come into contact with have been very kind and helpful and we feel he is in a safe environment.” Staff told us they worked with people to follow good practice guidance; this had included working to support improving people’s mental health. Evidence-based care underpinned the policies, procedures and ways of working within the service.
 

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

People were supported in their care journey as the service worked well with professionals and external agencies to provide seamless support. Relatives told us they were kept updated with changes. Feedback from people, their relatives and health and social care professionals highlighted continual interactions with services to support people’s overall care, safety and wellbeing. People’s care plans provided detailed records of instructions and treatment plans.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

People told us their general health and wellbeing had improved since living at the service. Overall, relatives told us they were confident their loved ones were given the opportunity to have their needs met. A relative said, “I’ve got nothing but praise for Ocknell Park, since my loved one went there, they are in a better head space. They are a happier person, and I believe they are completely settled.”

Staff told us people’s health was monitored and changes made to ensure they remained as healthy as possible. People were given choices of food and drinks, and there were clear processes in place to ensure people’s individual needs were met.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People told us staff supported them to see health professionals when they needed to, one person explained “The carer will ask if I’ve got any pain and ask if I get side effects from my medicines. Then they’ll take me to the doctor for my injection and a check-up.”

Records showed continual review and adjustment to ensure the service continued to meet people’s changing needs. Staff told us records were clear, and they had access to the required care plan for each person.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment.

People told us they were treated with respect and supported with kindness. Consent was sought from people and where necessary in accordance with the Mental Capacity Act 2005 (MCA). A clear process was in place to carry out MCA assessments where required. Care was planned in the person’s best interest in the least restrictive way and in consultation with those involved in their care. MCA assessments and care plans had detailed all the options explored, including how the person was supported to decide and how the least restrictive care was planned as the outcome.