Ocknell Park

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People told us staff were kind and caring. Staff provided us with examples of how they ensured they promoted dignity. Comments included, “To ensure we show dignity we must address any concerns people living here have. We must have patience, I must be a good listener, we, the staff must be respectful of everyone.” And “I like to support people at Ocknell Park. When I go home, I feel like I have achieved something, and you have a purpose too. Teaching life skills is extremely rewarding.”

A health and social care professional told us, “When I last saw my patient, they looked relaxed, happy and well cared for. In fact, I think it is the best I have seen them, and they reiterated how thankful they were to live at Ocknell Park.”

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People and their relatives told us individuality was respected by the service. Staff told us they knew people’s preferences, had enough information and understood the importance of ensuring they met people’s needs. We observed respectful interactions between people and staff. Care plans detailed people’s preferences and they had been given the opportunity to explore their needs and preferences which had also included their spiritual and personal needs. One person told us of their journey to explore different religions and how staff supported them to learn more about different cultures.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were involved in their plan for care, and where appropriate their relatives and health professionals had been included. Staff told us they had enough information about people’s needs.

We observed people being offered choices throughout our inspection in relation to activities. Choice was instrumental throughout the individual care and support plans produced by the service. The importance of promoting independence was clear, confirmed by a health and social care professional who said, “A particular strength of the service is the effort made to schedule regular activities that promote residents’ wellbeing, while also taking into account individual preferences and wishes.”

The service listened to and understood people’s needs, views and wishes. Staff respond to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People were consulted about their needs, outcomes and wishes. Staff told us they had regular meetings and handovers to ensure they were all aware of people’s current needs. We observed staff and people discussing their preferences. The provider’s process included both planned care and anticipatory plans, this meant the service had also been proactive in response to people’s changing needs.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us the service was a good place to work, they could share ideas and were listened to. Staff said they worked as a team and supported each other. A staff member told us, “I am really happy in this job. We try by all means to make residents here happy. When they present us with their wishes we try and make them come true. The staff are really brilliant here, a great team, each one brings an idea with them.”

The provider had structures and policies in place to support workforce wellbeing and enablement. Posters for access to mental health support and self-guided tools available to staff were displayed on notice boards in the service.