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Inspection Summary

Overall summary & rating


Updated 11 December 2019

About the service:

Smugglers Barn and Little Smugglers accommodates eight people with learning disabilities and autism in two adapted buildings.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and / or autism to live meaningful lives that include control, choice and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The service was registered for the support of up to nine people. Eight people were using the service at the time of this inspection.

People’s experience of using this service and what we found:

People and their relatives told us they felt safe. We saw there were safe policies and procedures in place that protected people from harm or abuse.

A new process for recording people’s needs and risks was in place that informed people's care plans and provided guidance for safe staff practices.

Staff recruitment practices were safe and appropriate staffing levels meant that people received appropriate support.

Medicines continued to be administered safely.

Good infection policies and procedures meant people were helped to be protected from the spread of infections.

The recording format for accidents and incidents included analysis that enabled the manager to learn from where things went wrong and put in place strategies to prevent re-occurrences.

Staff were not always supported appropriately with supervision. The provider recognised this and put in place a revised procedure that meant staff should now get appropriate support in this way.

Staff training was comprehensive and covered all the necessary areas of staff’s work with people.

People were supported to eat healthy and nutritious food and to drink enough to keep well hydrated.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The manager and staff spoke about the people they supported with care and kindness.

Assessments and care plans included details of their preferences and wishes for care and support. People and relatives told us they were involved in the assessment and care planning process.

The provider had systems in place to ensure concerns and complaints were responded to in an appropriate way.

The provider had systems and processes in place to monitor the quality and safety of the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection:

The last rating for this service was Good (02 May 2017).

Why we inspected:

This was a planned inspection in line with our inspection schedule. We found the service met the characteristics of a "Good" rating in all areas.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 11 December 2019

The service was safe.

Details are in our Safe findings below.



Updated 11 December 2019

The service was effective.

Details are in our Effective findings below.



Updated 11 December 2019

The service was caring.

Details are in our Caring findings below



Updated 11 December 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 11 December 2019

The service was well-led.

Details are in our Well-Led findings below.