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Inspection carried out on 20 July 2017

During a routine inspection

This inspection took place on 20 July 2017 and was announced.

YourLife (Shrewsbury) is registered to provide a domiciliary care service to people living in their own homes within an assisted living complex called Stiperstones Court. This inspection only focused on the domiciliary care service and not the accommodation. There were two people using the service on the day of our inspection.

The service is required to have a registered manager in post. A registered manager was in post and was present during our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The provider had policies and procedures in place for staff to follow which gave them the information to protect people and keep them safe. Staff understood how to protect people from abuse. They had received training in types of abuse and to whom any abuse should be reported.

People were supported by enough staff to meet their needs. The provider followed recruitment practice that made sure that staff who provided care were suitable to work in people's own homes.

The provider had systems in place to support people to take their medicines if this was part of the care plan. Only staff who had received training and been assessed as competent would be able to support people with their medicines. No one was receiving this service at this time.

The provider trained staff to provide them with the skills and expertise to meet people’s needs. Staff were given the opportunity to update their knowledge through regular planned training. Managers supported staff in their role through observation, supervision and appraisals.

Staff sought people's permission before they helped them with any care or support. People exercised their right to make their decisions about their support needs. People were supported by staff who knew them well and had good relationships with them.

People were involved in their care and staff and managers listened to what they had to say. Staff treated people with dignity and respect and understood why these were important values in their role as care staff.

The registered manager reviewed people’s care needs regularly. They responded to any changes required. People knew how to raise complaints with the registered manager. People were able to speak to managers on a daily basis to air their views. They were able to give their opinion on their services formally through questionnaires.

The provider had systems to monitor the quality of the care provided to people. The outcomes of these were used to drive improvement in the personal care service.