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Inspection Summary


Overall summary & rating

Good

Updated 27 September 2017

Say when the inspection took place and whether the inspection was announced or unannounced. Where relevant, describe any breaches of legal requirements at your last inspection, and if so whether improvements have been made to meet the relevant requirement(s).

Provide a brief overview of the service (e.g. Type of care provided, size, facilities, number of people using it, whether there is or should be a registered manager etc).

N.B. If there is or should be a registered manager include this statement to describe what a registered manager is:

‘A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

Give a summary of your findings for the service, highlighting what the service does well and drawing attention to areas where improvements could be made. Where a breach of regulation has been identified, summarise, in plain English, how the provider was not meeting the requirements of the law and state ‘You can see what action we told the provider to take at the back of the full version of the report.’ Please note that the summary section will be used to populate the CQC website. Providers will be asked to share this section with the people who use their service and the staff that work at there.

Inspection areas

Safe

Good

Updated 27 September 2017

The service was safe.

People were supported by staff who knew how to recognise and report suspected signs of abuse or mistreatment.

People were supported by sufficient staffing levels.

People were supported by staff who had been safely recruited.

People were safely supported with their medicines.

Effective

Good

Updated 27 September 2017

The service was effective.

People were supported by staff who had the skills and knowledge to work with them.

People�s rights were protected because staff were knowledgeable about the Mental Capacity Act (MCA) and how this applied to their role.

People�s health needs were effectively monitored.

Caring

Good

Updated 27 September 2017

The service was caring.

People and their relatives told us the staff were kind, compassionate and treated them with respect.

Staff spoke about the people they cared for with warmth and fondness.

People�s strengths, goals and positive attributes were detailed in their records.

Responsive

Good

Updated 27 September 2017

The service was responsive.

People�s care visits were on time and staff stayed for the full allotted time.

People�s care records were comprehensive and personalised.

There was a system in place for receiving and investigating complaints.

Well-led

Good

Updated 27 September 2017

The service was well-led.

The registered manager was committed to providing a high quality service and attended a number of best practice forums.

Morale amongst staff was very high. Staff were happy in their role and knew what was expected of them.

There were regular quality assurance surveys to gather feedback.

There were staff meetings in order to share ideas and knowledge.