Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Core Care Family Practice Grimsby on 25 May 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- The practice reported, recorded and reviewed significant events. However the practice did not always follow a formal system for this which resulted in an inconsistent approach to recording.
- The practice had systems to minimise risks to patient safety, however further action was needed in regard to safety within the building.
- Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
- Results from the patient’s questionnaires completed during the inspection showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
- Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
- Patients whose comments we received in the main were satisfied with the appointment systems, and urgent appointments were available the same day.
- The practice had adequate facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management.
- The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
The areas where the provider should make improvement are:
Have a system in place that detailed the required health and safety checks, maintenance and servicing was being carried out as required.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice