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Core Care Family Practice Grimsby Good

Reports


Review carried out on 8 July 2021

During a monthly review of our data

We carried out a review of the data available to us about Core Care Family Practice Grimsby on 8 July 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Core Care Family Practice Grimsby, you can give feedback on this service.

Review carried out on 28 November 2019

During an annual regulatory review

We reviewed the information available to us about Core Care Family Practice Grimsby on 28 November 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

Inspection carried out on 25 May 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Core Care Family Practice Grimsby on 25 May 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • The practice reported, recorded and reviewed significant events. However the practice did not always follow a formal system for this which resulted in an inconsistent approach to recording.
  • The practice had systems to minimise risks to patient safety, however further action was needed in regard to safety within the building.
  • Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
  • Results from the patient’s questionnaires completed during the inspection showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients whose comments we received in the main were satisfied with the appointment systems, and urgent appointments were available the same day.
  • The practice had adequate facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management.
  • The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.

The areas where the provider should make improvement are:

  • Look at a more consistant approach to the recording of significant events.

  • Consider carrying out more clinical audits to ensure quality improvements.

  • Have more detailed recruitment information available within the practice.

Have a system in place that detailed the required health and safety checks, maintenance and servicing was being carried out as required. 

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice