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Brookdale House Care Home Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 25 May 2021

About the service

Brookdale House Care Home is a residential care home that can support up to 27 people in one adapted building. The accommodation is arranged over two floors with a stairlift available to access the upper floor. People also have access to a garden and patio with seating area. Brookdale House Care Home does not provide nursing care. At the time of the inspection, 21 people aged 65 and over were using the service, many of whom were living with dementia.

People’s experience of using this service and what we found

There had been an incident whereby a relative had viewed a message to staff that included information about people other than their family member. The provider took immediate action to rectify this.

We have made a recommendation about how the provider obtains and records people’s consent for their care records to be shared with others.

In some cases, changes to people’s needs had not been fully recorded in all relevant care plans. However, staff knew people well and the provider was in the process of amending people’s care plans.

People had a range of risk assessments in place, which staff followed to meet people needs and reduce risks to them.

People were supported in a kind and caring way.

The premises were well-maintained and there were on-going plans for improvement. The provider carried out required checks to ensure the premises were safe.

There were enough staff to meet people’s needs safely. Recruitment checks had been appropriately carried out to ensure that staff had the required skills and did not pose a risk to people.

People received their medicines as prescribed from staff who were competent and received regular training.

We observed good practice in relation to infection prevention and control.

The provider’s quality assurance systems effectively monitored the quality and safety of the service and action was taken to address any concerns identified. When incidents occurred, the provider analysed these to identify learning and make changes to improve people’s care.

We received mostly very positive feedback from people, relatives and professionals about how the service communicated with them and kept them involved in people’s care. Feedback from people and staff was listened to and acted upon.

The service had not had consistent management, however, we received overall positive feedback about the provider and leadership team from people, their relatives, staff and professionals.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (18 December 2020) and there were multiple breaches of regulation. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This inspection was carried out to follow up on action we told the provider to take at the last inspection.

We carried out a short-notice focused inspection of this service on 22 September 2020. Breaches of regulations were found. The provider completed an action plan to show what they would do and by when to improve safe care and treatment, staffing and governance.

We undertook this focused inspection to check they had completed their action plan and confirm they now met legal requirements. This report only covers our findings in relation to the key questions safe and well-led which contain those requirements.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and ot

Inspection areas



Updated 25 May 2021

The service was safe.

Details are in our safe findings below.



Updated 25 May 2021



Updated 25 May 2021



Updated 25 May 2021



Updated 25 May 2021

The service was well-led.

Details are in our well-led findings below.