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Retford Enterprise Centre Good

Inspection Summary


Overall summary & rating

Good

Updated 6 February 2020

Retford Enterprise Centre, also known as Helping Hands, is registered as a domiciliary care agency providing the regulated activity ‘personal care’ to people who live in their own homes in Retford and surrounding areas. At the time of the inspection visit there were 14 people using the service.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and nutrition. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People and their relatives told us they or their relative felt safe when receiving care and support. Staff were aware of measures to take to prevent and control the spread of infection. There was a procedure to record and monitor any accidents/incidents which may occur, none had occurred in the last twelve months.

People were supported by a small group of staff who knew them well, and so allowing relationships to develop. The person gave positive feedback about the caring staff team.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were trained to support people with their individual needs.

People knew about the complaints process and knew the process to follow if they had concerns.

People were treated with kindness, respect and staff involved them in decisions about their care.

The service was well-led. The provider had ensured that safe recruitment, governance and quality assurance procedures had been fully established. The provider continued to develop the agency and planned changes well in advance.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The agency was rated as Good at the last inspection in June 2017.

Why we inspected

This was a planned inspection based on the previous rating inspection.

We have found the provider needs to make improvements. You can see what action we have asked the provider to take at the end of this full report.

Inspection areas

Safe

Good

Updated 6 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 6 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 6 February 2020

The service was caring.

Details are in our effective findings below.

Responsive

Good

Updated 6 February 2020

The service was responsive.

Details are in our effective findings below.

Well-led

Good

Updated 6 February 2020

The service was well led.

Details are in our effective findings below.