The Care Quality Commission
  • Care Home
  • Care home

Archived: Chalton Street

Overall: Good read more about inspection ratings

99 Chalton Street, London, NW1 1SP (020) 7388 4137

Provided and run by:
One Housing Group Limited

Important: The provider of this service changed. See old profile

All Inspections

26 November 2015

During a routine inspection

This unannounced inspection took place on 26 November 2015. Our previous inspection took place on 11 August 2014 when we found all of the regulations we inspected were met.

Chalton Street is a purpose built care home for up to nine adults with mental health needs. On the day of our inspection eight people were using the service.

There was a registered manager in place at the time of our visit. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We found that people were happy at the service and good, person centred care was being provided. The provider followed the values they had set out and the staff were kind. However, we found a number of areas for improvement but our judgement is that the service was able to address these matters themselves as they were overall a good service and able to take the appropriate action.

The registered manager and staff were aware of what constitutes abuse and the action they should take if such an incident occurred. They received regular safeguarding training and policies and procedures were in place for them to follow.

There was enough staff to support people safely and to meet their individual needs.

Assessments were undertaken to assess any risks to people using the service and steps were taken to minimise potential risks and to safeguard people from harm.

Safe recruitment procedures were in place that ensured staff were suitable to work with people as staff had undergone the required checks before starting to work at the service.

Staff completed an induction programme and mandatory training in areas such as safeguarding, fire safety and moving and handling.

Records showed that staff had received one to one supervision monthly unless they were on holiday or absent from work. There was also evidence of regular annual appraisals.

Three people at the home were subject to a Deprivation of Liberty Safeguards (DoLS) authorisation to deprive them of their liberty to receive care and treatment. People can only be deprived of their liberty to receive care and treatment when this is in their best interests and legally authorised under the Mental Capacity Act 2005.

Staff showed dignity and respect as well as demonstrating an understanding of people’s individual needs. They had a good understanding of equality and diversity issues and care plans included information on how equality and diversity should be valued and upheld.

Staff knew how to support people to make a formal complaint and complaints were logged and dealt with effectively, demonstrating the outcome of the investigation and how learning was shared.

Audits and quality monitoring checks took place regularly. Quarterly audits of support plans, including risk assessments and reviews were undertaken to ensure the service was delivering a high quality, person centred service.

11 August 2014

During an inspection in response to concerns

At this responsive inspection we sought to answer one of our five questions; Is the service responsive? This was due to two incidents between people using the service that had occurred.

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with two of the management staff at the service and from looking at records.

If you want to see the evidence supporting our summary please read the full report.

Is the service responsive?

The manager who we spoke with said that there is close liaison with placing authorities and community mental health service. From a sample of records we looked at we found that this had occurred for the people who had been involved in recent incidents.

There were six people using the service during our inspection although none of these people spoke with us on this occasion. We spoke with the registered manager and the deputy manager who each told us about the action the service had taken in response to incidents.

6 January 2014

During a routine inspection

During our inspection, we met six of the eight people using the service. One person said, 'The staff are respectful and very efficient. They always listen and give me what I want. I get on well with them. I am encouraged to take care of myself. I can go out by myself.' Another person told us, 'They are very good staff. They help me. I am happy here.' Another said, 'The staff are very good. I like them. They take me out every day.'

We spoke with two visiting relatives. They were complimentary about the staff. However, one person expressed the opinion that communication could be better in regard to informing relatives of any changes in care needs.

We noted that the care plans had been well maintained and confidential records had been kept securely. We found that medicines had been handled, stored and administered appropriately. The service had followed the provider's complaints policy and procedures and complaints had been responded to within 28 days.

21 March 2013

During a routine inspection

One person told us they have a lot of friends that care about them and they come to meetings to support them. Another person said 'I like it here. Staff supports me to do a lot of things and I go out every day if I want to.'

The manager and staff said care plans are reviewed every three months and family and friends were invited to attend. One person told us they have a lot of friends that care about them and they come to meetings to support them. Another person said 'I like it here. Staff support me to do a lot of things and I go out every day if I want to.'

People we spoke with told us they were happy with the care they received. One person commented 'Staff know what I need and they don't give me everything I ask for.'

The manager told us the deputy manager was the lead for infection control. They said they carried out an annual service risk assessment and monthly health and safety checks. We saw documentation that evidenced this.

The home was clean and free from odours.

22 June 2012

During an inspection looking at part of the service

We undertook a visit to Chalton Street on 9 August 2011 and concerns were identified as shown in our previous compliance report. The service submitted an action plan to us and we carried out a follow up visit on 22 June 2012 to monitor compliance.

People told us they had the opportunity to undertake activities both inside and outside of the home. They were given the opportunity to be involved in suggesting, planning and scheduling activities. People told us that they felt safe at Chalton Street and that they liked the staff.

9 August 2011

During a routine inspection

People who use the service told us that they felt safe in the home and if they did not would report this to their key worker or nurse in charge. They stated that staff always treat them with dignity and respect. People did not have copies of their care plans and some said that they did not know why they were at the home and would like to go back to their own home.

People using the service felt that they were helped to be more independent and said that their privacy and dignity was respected by staff. People told us that they were satisfied with the care and treatment that they received and their needs were being met.