23 August 2017
During a routine inspection
M C Care Solutions, provides personal care and support to people who live in their own homes. At the time of our inspection they were providing personal care and support to 70 people.
Everyone we met and spoke with was content and happy with the service they received. People were provided with support and care by a consistent team of staff who knew them and understood their care and support needs well. People were kept informed of any changes to their timetable or if staff were running late.
Staff received training, which was refreshed at regular intervals, to ensure they had the skills and knowledge they required to be able to provide care safely. There was an on-going programme of staff supervision meetings and appraisals to ensure staff performance was monitored regularly. Staff were provided with support and guidance to carry out their role effectively.
People knew who to complain to and felt they would be listened to and any concerns addressed.
Quality assurance systems were in place to monitor and where necessary improve the quality of service being delivered.