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Reports


Inspection carried out on 28 April 2014

During an inspection looking at part of the service

We carried out this inspection to determine if the provider had taken action to rectify the areas of non-compliance relating to requirements for workers, that were found at our last inspection carried out in October 2013.

At the inspection in April 2014 we found that a new recruitment policy and procedures had been introduced. These included pre-assessment checklists, interview questions and an interview assessment form.

Inspection carried out on 4 October 2013

During a routine inspection

People told us that their consent was always sought either verbally or in writing before any treatment. One person said "The dentist is very good at explaining what I need using drawings and x-rays and he explains the risks so I know what I consent to". This was confirmed by the records we reviewed.

People were all very complimentary about the friendliness of the staff and the care provided by the dentist. One person said "The service I have received has been absolutely wonderful and I have been treated with respect". We found that people's needs had been assessed and care had been planned and discussed with people following these assessments.

People had been protected from the risk of abuse because the staff were aware of their responsibility to respond to any suspicions or allegations of abuse. However, we found that the provider had not supplied the staff with written guidance related to adult abuse. People said they felt very safe whilst at the practice.

The provider must ensure effective recruitment procedures are in place before new staff are recruited.

People said they felt confident to complain if the need arose. We found that there was an effective complaints procedure in place and this had been used on one occasion.