Our current view of the service
Updated
17 March 2025
We carried out this announced on-site inspection on 19 May 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Heathfield Dental Practice is located in West Kirby, Wirral and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available near the practice.
The practice had 2 treatment rooms. At the time of our inspection, there was a total of 7 staff, including 2 dentists, 1 hygienist, 2 qualified dental nurses, 1 trainee dental nurse and the practice manager (who was also a qualified dental nurse). We gathered feedback and spoke to a range of staff during our inspection.
People's experience of the service
Updated
17 March 2025
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 4 patients. On the day of our inspection, we spoke with and saw patient feedback from a further 2 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included:
“Staff are very helpful and understanding. My dentist is so good and I am usually a very nervous patient.”
“It was my first time using this practice’s services, often when I use a new service I feel very anxious and uneasy. From the minute I stepped foot into the practice I felt calm and relaxed. All staff were extremely welcoming and make me aware of everything that was going on throughout my visit. The cleanliness of the practice was immaculate, and all staff wore correct PPE at appropriate times. I was extremely pleased with my visit and will be returning for future check ups.”
“Staff are always very pleasant, and the dentist is so kind and caring, like a friend.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed, and where suggestions had been made, appropriate action would be taken.