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Vine Social Care Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 25 September 2019

About the service

Vine Social Care is a domiciliary care service providing personal care for 48 people at the time of inspection in their own homes.

People's experience of using the service and what we found

Management processes were in place to monitor and improve the quality of the service. However, plans were not effective to address the shortfalls the provider identified in relation to training needs. There was a positive and open culture within the service. However, staff told us they felt supported and could go to the registered manager if they needed to talk as there was an open-door policy.

The provider had not always acted on or learn from incidents, such as an incident highlighting a training need. Systems and processes were in place to manage medicines safely and protect people from the risk of abuse. Infection control measures were in place to minimise the risk of infection.

We recommended the actions from incidents were logged and reviewed in a more robust way to avoid actions being missed in the future. The registered manager told us they would do this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's care and support met their needs and reflected their preferences.

Care workers had developed relationships with people they supported. Staff respected people's dignity and privacy and promoted their independence.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 4 August 2018) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found some improvements had been made and the provider was no longer in breach of regulations. However, we did find that there were still areas for improvement and therefore the service remains rated requires improvement.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will meet with the provider following this report being published to discuss how they will make changes to ensure they improve their rating to at least good. We will work with the local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 25 September 2019

The service was not always safe.

Details are in our safe findings below.



Updated 25 September 2019

The service was effective.

Details are on our effective findings below.



Updated 25 September 2019

The service was caring.

Details are in our caring findings below.



Updated 25 September 2019

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 25 September 2019

The service was not always well-led.

Details are ion our well-led findings below.