You are here

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 29 March 2019

About the service

Sydney House is a care home that offers care and support to up 45 older people, some of whom are living with dementia. There were 38 people using the service at the time of our visit.

At our last inspection on 26 April 2016 we rated the service good. At this inspection we found the evidence continued to support the rating of good. There was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns.

People’s experience of using this service

• People were very happy living at Sydney House. They felt safe and liked the staff who supported them. Relatives were very satisfied with the service and they felt welcomed when they visited and said that staff contacted them when there were any changes. Staff were proud to be working at the home and enjoyed their job. Everyone said they would recommend the home.

• The provider had systems in place to keep people safe from avoidable harm. Staff supported people to raise any concerns they may have. Risk was assessed and managed while also respecting people’s human rights and freedom.

• Staff gave people their prescribed medicines safely. They followed good practice infection control guidelines to help prevent the spread of infection. Equipment was available so that staff could support people in a safe way and staff knew how to operate it in a safe way.

• The provider employed enough staff so that they could meet people’s needs in a timely way. Staff went through a thorough recruitment process so that the provider only employed suitable staff with the right skills and character.

• People had a choice of food and drinks which they enjoyed. Staff supported people to access healthcare professionals when they needed them and quickly recognised any changes to people’s health and wellbeing.

• Staff undertook training in a wide range of topics so they had the knowledge and skills to do their job well and effectively meet people’s needs.

• Staff were kind and compassionate. They knew each person well, including their likes and dislikes and their preferences about how they wanted staff to care for them. They ensured that people were as involved as they could be in making decisions about their care and support. People’s privacy, dignity and independence was protected and promoted.

• People could follow their interests and hobbies and maintain relationships with people who were important to them.

• Complaints were taken seriously and the staff team listened to people and took action to resolve complaints. Complaints were used as an opportunity to learn and improve.

• Everyone praised the registered manager who was approachable, helpful and provided strong leadership. The staff team enjoyed working together and supported each other and the registered manager.

• Staff knew they were responsible for giving people a high-quality service based on the provider’s ethos and values. Staff did everything to make people’s lives as comfortable and fulfilling as possible. The quality of the service provided was carefully monitored to check that people were safe and happy.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

At the last inspection we rated this service Good (report published on 3 June 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 29 March 2019

The service was safe

Details are in our Safe findings below.



Updated 29 March 2019

The service was effective

Details are in our Effective findings below.



Updated 29 March 2019

The service was caring

Details are in our Caring findings below.



Updated 29 March 2019

The service was responsive

Details are in our Responsive findings below.



Updated 29 March 2019

The service was well-led

Details are in our Well-Led findings below.