• Care Home
  • Care home

Rose Meadow

Overall: Good read more about inspection ratings

64 Yarmouth Road, North Walsham, Norwich, Norfolk, NR28 9AU (01692) 660490

Provided and run by:
Norse Care (Services) Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 28 March 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out on 5 February 2019 by one inspector and an Expert by Experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type:

Rose Meadow is a residential care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was unannounced.

What we did:

We reviewed the information we had received about the service. This included notifications of events that had happened at the service such as deaths and serious injuries, which the provider is required to send to us by law. We looked at the last Provider Information Return (PIR). This is information we ask the provider to send to us at least annually to tell us about what the service does well and any improvements they plan to make. This information helped us to plan our inspection.

During the inspection visit, we spoke with seven people who used the service and met and observed a further 13. We also met and spoke with five relatives and a visiting healthcare professional. We met and spoke with the management team and members of staff. These included the manager, the deputy manager, the area manager, the business support person, the provider’s dementia lead and training coordinator, two kitchen staff, a domestic and four members of care staff, including a team leader. We reviewed four people’s care records, three staff recruitment files and records relating to the management and operation of the service, such as quality assurance checks and audits.

Overall inspection


Updated 28 March 2019

About the service:

Rose Meadow is a residential care home that was providing care and support to 37 older people. At the time of this inspection, 34 people were living in the home.

People’s experience of using this service:

The service was safe and people were protected from harm. Staff were knowledgeable about safeguarding adults from abuse and knew what to do if they had any concerns and how to report them. Risks to people were assessed and their safety was monitored and managed, with minimal restrictions on their freedom. Risk assessments were thorough and personalised.

The service ensured there were sufficient numbers of suitable staff to meet people’s needs and support them to stay safe. Records confirmed that robust recruitment procedures were followed.

Medicines were stored, managed and administered safely. Staff were trained, and their competency checked, in respect of administering and managing medicines.

People were supported to have sufficient amounts to eat and drink and maintain a balanced diet. People enjoyed their meals and were able to choose what they wanted from the menus and options available.

Staff demonstrated a good understanding of the Mental Capacity Act and Deprivation of Liberty Safeguards. Staff understood the importance of helping people to make their own choices regarding their care and support. People who used the service were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible

Staff treated people with kindness, respect and compassion. People also received emotional support when needed. People were involved in planning the care and support they received and were supported to make choices and decisions and maintain their independence as much as possible. Information was provided to people in formats they could understand.

Care plans were personalised and described the holistic care and support each person required, together with details of their strengths and aspirations. Information also explained how people could be supported to maintain and enhance their independence and have a good quality of life. People’s comments and concerns were listened to and taken seriously. The service also used any comments or complaints to help drive improvement.

People who used the service and staff spoke very highly of the management team and told us they felt supported. The Care Quality Commission’s (CQC) registration requirements were met and complied with. Effective quality assurance procedures were in place.

Rating at last inspection:

At our last inspection (report published 18 August 2016) all the key questions were rated Good and the service was rated as Good overall. This rating has not changed and the service remains Good.

Why we inspected:

This was a planned inspection based on the date and the rating of the last inspection.

Follow up:

We will continue to monitor the service through the information that we receive.