• Care Home
  • Care home

Rebecca Court

Overall: Good read more about inspection ratings

9 Staithe Road, Heacham, Kings Lynn, Norfolk, PE31 7EF (01485) 570421

Provided and run by:
Norse Care (Services) Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 30 June 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was undertaken by two inspectors.

Service and service type

Rebecca Court is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Rebecca Court is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

Inspection activity started on 23 May 2022 and ended on 01 June 2022 when final inspection feedback was provided. We visited the service on 23 May 2022.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We reviewed the information we had received about the service since the last inspection, including notifications the service is required to send us by law. We also reviewed information passed on by the local authority. We used information gathered as part of monitoring activity that took place on 8 March 2022 to help plan the inspection and inform our judgments.

We used all this information to plan our inspection.

During the inspection

During the inspection we spoke with six staff, including the registered manager, deputy manager, two care staff and two domestic staff. We also spoke to four people using the service. We reviewed three care records, two medicine administration records (MAR) and observed a medication round. We looked at two staff files in relation to recruitment and staff supervision. We also reviewed other records, including policies and procedures, relating to the safety and quality of the service.

After the inspection

We continued to seek clarification from the registered manager after the inspection visit to validate evidence found.

Overall inspection


Updated 30 June 2022

About the service

Rebecca Court is a residential care home without nursing providing personal care for older people some who may be living with dementia, mental health, sensory impairments, learning disabilities or autistic spectrum disorder. The service can support up to 38 people. At the time of our inspection there were 23 people using the service.

Rebecca Court is a purpose built care home split across two floors with access via a lift or a staircase. The service benefits from secure courtyards and gardens for people to use.

People’s experience of using this service and what we found

The care environment was visibly clean, although some areas of the home were tired and require modernisation, the service have a development plan in place for improvement of the environment.

People were supported to live meaningful lives. People worked collaboratively with staff to set personal wishes. Goals were set to support people achieve their wishes.

People were involved in planning and reviewing their support needs. Care plans were shaped around people's preferences and support needs.

Where incidents or accidents occurred, there was evidence of analysis being completed to determine what measures could be put in place to improve people's safety and reduce the risk of incidents while systems are put in place to keep people safe.

Staff had been recruited safely and the provider had a system in place to calculate the numbers of staff needed to meet people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 20 October 2018)

Why we inspected

We undertook this inspection as part of a random selection of services rated Good and Outstanding.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Rebecca Court on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.