• Care Home
  • Care home

High Haven

Overall: Good read more about inspection ratings

Howdale Road, Downham Market, Norfolk, PE38 9AG (01366) 345670

Provided and run by:
Norse Care (Services) Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 24 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 4 February 2021 and was announced.

Overall inspection


Updated 24 February 2021

About the service: High Haven is a residential care home that was providing accommodation and personal care to 31 people at the time of the inspection. Care and support are provided in three separate areas, including a reablement unit, and a dementia care unit.

People’s experience of using this service:

The risks to the quality and safety of the service were identified and acted on. There were enough staff on duty to enable people to remain safe and receive care in a timely way. The environment was safe, and people had access to appropriate equipment where needed. People were supported to take their medicines in a safe way.

People, their relatives and staff told us the registered manager was approachable and they felt listened to when they had any concerns or ideas. Some community professionals we spoke with gave us mixed feedback about their relationship with the home’s management. Both the home’s management and community professionals told us that work was underway to make improvements in this area.

Staff had received appropriate training and support to enable them to carry out their role safely.

Staff were kind and caring and promoted people’s dignity. Staff understood the importance of treating people with respect and ensured they did this. People were observed to have good relationships with the staff team. Staff actively supported people to maintain links with their friends and family.

People's records clearly identified their preferences. Staff provided effective care for people, which met their needs through person-centred care planning. This enabled people to achieve positive outcomes and promoted a good quality of life. People enjoyed an extensive programme of activities both in the home and accessed the local community regularly. Complaints were managed within the provider’s stated process.

Staff were motivated and enjoyed good team work. Information from audits, incidents and quality checks was used to drive continuous improvements to the service people received.

Rating at last inspection: Good (Published September 2016)

Why we inspected: This was a scheduled inspection based on our previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk