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Inspection Summary

Overall summary & rating


Updated 29 May 2019

About the service: High Haven is a residential care home that was providing accommodation and personal care to 31 people at the time of the inspection. Care and support are provided in three separate areas, including a reablement unit, and a dementia care unit.

People’s experience of using this service:

The risks to the quality and safety of the service were identified and acted on. There were enough staff on duty to enable people to remain safe and receive care in a timely way. The environment was safe, and people had access to appropriate equipment where needed. People were supported to take their medicines in a safe way.

People, their relatives and staff told us the registered manager was approachable and they felt listened to when they had any concerns or ideas. Some community professionals we spoke with gave us mixed feedback about their relationship with the home’s management. Both the home’s management and community professionals told us that work was underway to make improvements in this area.

Staff had received appropriate training and support to enable them to carry out their role safely.

Staff were kind and caring and promoted people’s dignity. Staff understood the importance of treating people with respect and ensured they did this. People were observed to have good relationships with the staff team. Staff actively supported people to maintain links with their friends and family.

People's records clearly identified their preferences. Staff provided effective care for people, which met their needs through person-centred care planning. This enabled people to achieve positive outcomes and promoted a good quality of life. People enjoyed an extensive programme of activities both in the home and accessed the local community regularly. Complaints were managed within the provider’s stated process.

Staff were motivated and enjoyed good team work. Information from audits, incidents and quality checks was used to drive continuous improvements to the service people received.

Rating at last inspection: Good (Published September 2016)

Why we inspected: This was a scheduled inspection based on our previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 29 May 2019

The service was safe

Details are in our Safe findings below.



Updated 29 May 2019

The service was effective

Details are in our Effective findings below.



Updated 29 May 2019

The service was caring

Details are in our Caring findings below.



Updated 29 May 2019

The service was responsive

Details are in our Responsive findings below.



Updated 29 May 2019

The service was well-led

Details are in our Well-Led findings below.