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Inspection Summary


Overall summary & rating

Good

Updated 26 March 2019

About the service: Harker House provides care for up to 38 people. This includes a separate wing which supports people living with dementia. The service was providing personal care to 29 people aged 65 and over at the time of the inspection.

People’s experience of using this service:

There were enough, suitably recruited staff who worked well as a team to ensure people received the care and support they needed.

Staff received an induction and ongoing training and support to fulfil their role and extend their knowledge.

Staff had a good understanding of how to recognise and report potential harm or abuse and were confident the acting manager and provider would take action in line with local safeguarding procedures.

Staff were very kind and caring and had good relationships with people. They understood people's needs and preferences and provided personalised care. People had a choice of meals and enjoyed a varied and balanced diet.

People made their own choices about where they spent their time and had the opportunity to participate in a range of recreational and social activities.

People and their relatives were fully involved in developing and updating their planned care. People who lacked capacity were supported to have maximum choice and control of their lives.

There was a registered manager who was away from the service; it was being managed by an acting manager and deputy manager. People and their relatives were positive about the management of the service and knew how to raise any concerns and complaints should they have had any.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: The rating at the last inspection was ‘Good’. The last report for Harker House was published on 15 July 2016.

Why we inspected: This was a scheduled inspection based on the previous ratings.

Follow up: We will continue to monitor the service through the information we receive.

Inspection areas

Safe

Good

Updated 26 March 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 26 March 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 26 March 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 26 March 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 26 March 2019

The service was well-led

Details are in our Well-Led findings below.