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Inspection Summary

Overall summary & rating


Updated 18 October 2019

About the service

Cranmer House is a residential care home providing personal care and accommodation for up to 35 people. At the time of the inspection visit, 17 people were living there, ten of whom were on short term respite care. Most rooms on the ground floor were temporarily empty following a programme of refurbishment.

Care is provided at Cranmer House over two floors. Each floor has various communal areas for people to use, with the main dining room being on the ground floor.

People’s experience of using this service and what we found

All the people and relatives we spoke with during our inspection visit told us they were happy with the care and support received at Cranmer House. Staff were well trained, and they treated people with kindness and compassion.

People were treated as individuals and their decisions were respected. They received care that was personalised to their individual needs and preferences. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

People felt safe living in Cranmer House. Any risks to their safety had been assessed and managed well. Systems were in place to protect people from the risk of abuse and the home and equipment people used was clean. People received their medicines when they needed them.

Staff were quick to identify when people needed support with their health and they worked well with other professionals at this time. People had a choice of what to eat and drink and staff had been trained to ensure the dining experience for people was a pleasant and social one.

Staff had time to provide activities and stimulation to enhance people’s wellbeing and people were supported with their hobbies and interests. People told us they liked their rooms which they could personalise, and the layout of the home provided them with both private and communal areas to reside in.

People had been involved in making decisions about how they wanted to receive their care, and this was respected. People were able to raise concerns to the staff or registered manager freely and without fear. They were listened to and their views respected. The provider acted to ensure people’s lives were as comfortable as possible.

Good leadership was in place. The registered manager was knowledgeable, experienced and well liked by all. They ensured that governance systems were implemented and effective at monitoring and improving the quality of care people received. They along with the deputy manager, had instilled an open, inclusive and empowering culture within the home. This resulted in people, relatives and staff feeling that they were treated as individuals and with respect.

Rating at last inspection

The last rating for this service was Good (published March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 18 October 2019

The service was safe.

Details are in our safe findings below.



Updated 18 October 2019

The service was effective.

Details are in our effective findings below.



Updated 18 October 2019

The service was caring.

Details are in our caring findings below.



Updated 18 October 2019

The service was responsive.

Details are in our responsive findings below.



Updated 18 October 2019

The service was well-led.

Details are in our well-Led findings below.