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Inspection Summary


Overall summary & rating

Good

Updated 28 March 2017

Cranmer House provides accommodation and care for up to 20 people for temporary periods to receive respite or re-ablement care. At the time of our inspection, fourteen people were in respite care. There were no people using the re-ablement service.

There was a registered manager in the home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

Why the service is rated Good…

People received support to take their medicines safely from trained staff. Staff were knowledgeable about how to keep people safe from harm, and they mitigated risks to people’s safety where practicable. There were enough staff to keep people safe and meet their needs.

Staff were competent to carry out their roles effectively and received training that supported them to do so. People were supported to eat a choice of freshly prepared meals, and supported with special diets if they required. People were also supported with access to healthcare when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were kind and compassionate in the way they delivered support to people, and they encouraged independence appropriately. They were accommodating to people’s relatives into the home when they wished to visit.

People had access to activities which supported their wellbeing and staff responded to their needs in a timely way. People were comfortable to raise concerns and speak with the registered manager if they wished.

There was good leadership in place and the staff team worked well together. There were systems in place to assess, monitor and analyse the service in order to improve. The registered managed had ensured they kept links within the local community to help provide support to Cranmer House and the people staying there.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 28 March 2017

The service remains safe.

Effective

Good

Updated 28 March 2017

The service remains effective.

Caring

Good

Updated 28 March 2017

The service remains caring.

Responsive

Good

Updated 28 March 2017

The service remains responsive.

Well-led

Good

Updated 28 March 2017

The service remains well-led.