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Inspection Summary


Overall summary & rating

Good

Updated 16 May 2018

Burman House is a residential care home for 32 older people. The service also provides short term and respite care. Peoples care and support is provided in purpose built accommodation, over two floors, although only the ground floor was in use for accommodation. At the time of our comprehensive unannounced inspection of 17 April 2018 there were 26 people living at the service.

At the last inspection of 3 May 2016, the service was rated Good. At this inspection, we found the service remained Good.

There was a Registered manager in post, however they had recently applied to cancel this registration. This was because they had recently been appointed to another Registered manager position at one of the providers other registered locations. A Registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. At the time of our inspection, a registered manager from one of the providers other locations had recently started in the position of manager at Burman House, and had applied to the Care Quality Commission (CQC) to become the Registered manager.

People received support to take their medicines safely. Staff knew how to keep people safe from the risk of harm. Actions had been taken to reduce risks to people’s safety. There was enough staff to keep people safe and meet their needs. People’s medicines were managed safely.

Staff were competent to carry out their roles effectively and had received training that supported them to do so. People were supported to eat freshly prepared meals, and their individual dietary needs were met. People were able to access and receive healthcare, with support, if needed.

A programme of refurbishment was underway, which included redecoration and replacement of flooring. This had enhanced the environment positively, and improved safety for people with limited mobility.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were kind and compassionate in the way they delivered support to people. People were treated with dignity and respect. Staff ensured that people were able to have visitors, and enabled people to maintain relationships with relatives and friends who did not live nearby.

People and their relatives were confident that they could raise concerns if they needed to and that these would be addressed. People were able to access a range of activities which they enjoyed.

The manager ensured that the home was well run. Staff were committed to the welfare of people living in the home.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 16 May 2018

The service remains Good

Effective

Good

Updated 16 May 2018

The service remains Good

Caring

Good

Updated 16 May 2018

The service remains Good

Responsive

Good

Updated 16 May 2018

The service remains Good

Well-led

Good

Updated 16 May 2018

The service remains Good