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All reports

Inspection report

Date of Inspection: 3 April 2013
Date of Publication: 23 April 2013
Inspection Report published 23 April 2013 PDF


Inspection carried out on 3 April 2013

During a routine inspection

People who used the service had their support, care and treatment provided only when they gave their consent. Arrangements were in place to improve members of staff�s level of understanding of the Mental Capacity Act 2005.

All of the people who used the service said that they were very happy living at Burman House. However, improvements were needed in assessing and planning support, care and treatment of people�s more complex health care needs.

All of the people we spoke with were satisfied with the support they received with their medication. Nevertheless, improvements were needed to ensure that people were protected from unsafe management of medication.

People who used the service said that there were always enough staff on duty at all times. There were a sufficient number and grades of staff available to safely and appropriately meet people�s support, care and treatment needs.

All of the people that were spoken with had high praise about the staff. Staff were trained and supervised to do their job. However, improvements in training opportunities could be made to include assessing and care planning and the health management of a person living with (sugar) diabetes.

There were opportunities created for any person to make a comment, concern or complaint. All of the people that were spoken with had no cause to make a concern or complaint because they were very satisfied with the standard of the service provided.