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Inspection Summary


Overall summary & rating

Outstanding

Updated 1 November 2019

About the service

Sherwood Grange is a care home providing personal and nursing care for 56 older people, at the time of the inspection. The service can support up to 59 people. The provider is Care UK Community Partnerships Ltd, and the home is situated in south west London.

People’s experience of using this service and what we found

People and staff said they thoroughly enjoyed living and working at the home. Each person and their relatives, that we spoke to, could not speak highly enough of the care, support and attention provided. This was reflected in the vibrant and positive can-do attitude of staff and the management team.

People and staff felt safe living and working at the home. People were able to live safely by having risks to them assessed and this enabled them to take acceptable risks and enjoy their lives. Accidents and incidents were reported, investigated and recorded including safeguarding concerns. There were suitable numbers of appropriately recruited staff. Medicines were safely stored and administered.

People did not feel discriminated against and had their equality and diversity needs met. Everyone we spoke to praised the excellent quality of the care and support staff provided, in a friendly and inclusive environment. Staff who were highly trained and well supervised, spoke to people in a clear and friendly way and at a pace that made it easier for them to understand. Staff encouraged people to discuss their health needs and people had access to community-based health care professionals. People were protected from nutrition and hydration risks and staff encouraged them to choose healthy and balanced diets that also met their likes, dislikes and preferences. The premises were very well adapted to meet people’s needs. Transition and joined up working between services was highly developed, smooth and based on people’s needs, wishes and best interests.

People received exceptional care that was tailored to their needs and wishes. This was provided by caring, attentive and compassionate staff. The home’s atmosphere was positively buzzing with activity, very welcoming, warm, and inclusive with friendly staff providing care and support in a way people liked and enjoyed. Positive interactions took place between people, staff and each-other throughout our visit. Nothing was too much trouble. People had their privacy, dignity and confidentiality observed by staff, and they were encouraged and supported to be independent. People had access to advocates.

People, including those with dementia had numerous activity choices tailored to their individual and group interests and hobbies and did not suffer social isolation. Their needs were comprehensively assessed and reviewed, resulting in focussed person-centred care. People were provided with information, to make decisions in a timely way and end of life wishes were sensitively identified with people and their relatives, at a pace they were comfortable with. Complaints were fully investigated, recorded and learnt from.

The home’s culture was very open and positive with transparent management and leadership. People, their relatives, staff and healthcare professionals all remarked on the first-class leadership, at the home, that resulted in a vibrant, caring and animated culture that everyone enjoyed. There was a clear organisational vision and values. Service quality was constantly reviewed, and areas of responsibility and accountability identified with staff eager to take responsibility. Audits were carried out and records kept up to date. Excellent community links and working partnerships were established. Registration requirements were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Ra

Inspection areas

Safe

Good

Updated 1 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 1 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 1 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 1 November 2019

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Outstanding

Updated 1 November 2019

The service was exceptionally well-led.

Details are in our well-Led findings below.