Cleckheaton Health Centre

On the day of our inspection we spoke with a specialist nurse, a health care assistant, an administration/reception staff and five people who used the service.

People who used the service told us they found the staff easy to talk to, kind and respected their privacy.

People who used the service were given appropriate information and support regarding their care or treatment.

Appropriate recruitment checks were in place prior to the employment of staff. This meant the provider had taken steps to ensure the staff they employed were of good character and suitable people to work with vulnerable groups.

The provider had a system to regularly assess and monitor the quality of service that people receive.

On the day of our inspection we were unable to speak with people using the services however, we used a number of different methods to help us understand their experiences and this included reviewing patient opinion results, reviewing the Locala dental survey, completed in December 2012, and the monitoring of concerns/complaints.

The outcome of the dental survey in relation to customer care showed, without exception everyone was treated well and the staff were pleasant and helpful.

Comments wrote on the Patient Opinion web site about the CaSH service were positive. One person commented that the staff were very helpful, made them feel at ease and helped them in making a good decision about their treatment.

A second person said they would be comfortable if they had to visit the service again.

Another person wrote, 'Friendly service, happy with the advice given.'

The procedures for care and treatment were carried out in line with up to date published research and good practice guidelines such as those from 'The National Institute for Health and Clinical Excellence (NICE).'