Batley Health Centre

On the day of our inspection we spoke with a specialist nurse, a health care assistant/support worker, an administration/reception staff and three people who used the service.

People who used the service told us they found the staff were polite and respected their privacy.

People who used the service were given appropriate information and support regarding their care or treatment.

Appropriate recruitment checks were in place prior to the employment of staff. This meant the provider had taken steps to ensure the staff they employed were of good character and suitable people to work with vulnerable groups.

The provider had a system to regularly assess and monitor the quality of service that people receive.

On the day of our inspection we were unable to speak with people using the services however, we used a number of different methods to help us understand their experiences and this included reviewing the Locala dental survey, completed in December 2012, and the monitoring of concerns/complaints.

The outcome of the dental survey in relation to customer care was positive, and showed that people were treated well and referrals were seen within the government guidance of 18 weeks.

A sample of complaints was looked at for all of the provider's service locations and there was information to suggest that appropriate action and response to complaints had taken place.

The staff we spoke with showed a good awareness of the needs of the people who used the service.