• Care Home
  • Care home

Beauchamp House

Overall: Good read more about inspection ratings

Proctor Road, Chedgrave, Norwich, Norfolk, NR14 6HN (01508) 508960

Provided and run by:
Norse Care (Services) Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 22 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of the CQC response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This inspection took place on 18 March 2021. This was an announced, targeted inspection looking at the infection prevention and control measures the provider has in place and seeking to identify examples of good practice.

Overall inspection


Updated 22 April 2021

About the service

Beauchamp House is a residential care home, providing personal care to up to 45 older people, some of whom are living with dementia care needs. At the time of inspection, 42 people were living at the service.

People’s experience of using this service and what we found

Care plans reflected people’s likes, dislikes and preferences. There were multiple examples of personalised care where staff had taken the time to provide meaningful activities for people, which met their individual needs.

Staff worked hard to support people’s aims and wishes, and took a dedicated and innovative approach to ensure people did not feel socially isolated. People and their family were involved in their own care planning as much as was possible.

People received safe care and felt safe within the service. Staff we spoke with understood safeguarding procedures and felt confident their concerns would be listened to and followed up. Risk assessments were in place to manage risks associated with people’s lives.

Staff recruitment procedures ensured that appropriate pre-employment checks were carried out. Staffing levels were sufficient within the home, and people felt they could get the support they needed from staff promptly.

Medicines were stored and administered safely, and staff were trained to support people effectively. Staff were supervised well and felt confident in their roles. Staff felt able to contact management and senior staff for support at any time.

People were supported to have a varied diet, and food and fluid intake was monitored as required.

Healthcare needs were met, and people had access to health professionals as required.

People's consent was gained before any care was provided. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with kindness, dignity and respect and spent time getting to know them. We observed positive interactions between people and staff, and feedback from people about staff was good.

A complaints system was in place and was used effectively. The manager was open and honest, and worked in partnership with outside agencies to improve people’s support when required.

Audits of the service were detailed and any issues found were addressed promptly. Staff felt well supported by the manager, and were motivated to provide good care to people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 24 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.