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Inspection Summary

Overall summary & rating


Updated 23 July 2020

About the service

Casa di Lusso is a purpose built 90 bedded care home specialising in the care of people living with a dementia. At the time of the inspection there were 65 people living at the home. The home is split into eight units all with Italian names, Colosseum, Tuscany, Positano, Pantheon, Pisa, Trevi, Vesuvius and Pompeii. At the time of the inspection 81 people were living at the home.

People’s experience of using this service and what we found

There were measures in place to minimise risks to people involving the risks relating to falling from height. Staff were aware of and following the control measures in place. Additional checks had been implemented to ensure known risks were mitigated. Staff confirmed there had been learning following an incident.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good. (Published January 2019).

Why we inspected

We undertook this targeted inspection to check on a specific concern we had about the risks relating to falling from height. The overall rating for the service has not changed following this targeted inspection and remains Good.

CQC have introduced targeted inspections to follow up on a Warning Notice or other specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 23 July 2020

The service was safe.

Details are in our safe findings below.



Updated 4 January 2019

The service was effective.

Staff received training to meet people�s needs and to keep them safe.

Where decisions were made for people in their best interest, these were completed in line with the Mental Capacity Act 2005.

People saw appropriate health care professionals to meet their specific needs.

People received adequate nutrition and hydration. People were positive about the food, our observation of people�s mealtime experience was mixed.



Updated 4 January 2019

The service was caring.

People and their relatives spoke highly of the staff supporting them.

People told us they were supported in a way that promoted their dignity and respect.

People told us staff knew them well.


Requires improvement

Updated 4 January 2019

Some areas of the service were not responsive.

People�s care plans were not consistently person centred and detailed.

People had access to a range of activities to attend.

People felt confident to raise any concerns with the staff or managers.



Updated 4 January 2019

The service was well led.

There were effective systems in place to monitor the quality and safety of the service.

People, their relatives and staff spoke positively about the management of the service.

The service had links with the local community.