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Inspection Summary


Overall summary & rating

Good

Updated 20 August 2019

About the service

Salroyd Villa is a residential home situated in Bradford. The home provides accommodation and personal care for up to 16 older people and people living with dementia. At the time of the inspection there were 13 people living at the home.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems supported this process. Improvements were needed to documentation to fully evidence compliance with the Mental Capacity Act (MCA). We have made a recommendation about updating documentation to reflect people’s involvement.

People’s care needs were assessed, and they received good quality person centred care from staff who knew them very well. People and relatives told us they thought the service was safe. They praised the standard of care at the home and described staff as kind and caring. One relative said, “They [staff] are more than caring, they go the extra mile.”

Medicines were managed safely. People’s health and dietary needs were met and there were close links with health professionals and other agencies.

Staff were knowledgeable about people and the topics we asked them about. They received a range of training, supervision and appraisal.

The registered manager provided the home with leadership and promoted a strong team culture. They maintained good oversight through communication with people and the team and a detailed schedule of audits. They were passionate about continuing to improve the quality of the service. The atmosphere in the home was warm and inclusive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 14 August 2018) and there were multiple breaches of regulations. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Salroyd Villa Care Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 20 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Requires improvement

Updated 20 August 2019

The service was not always effective.

Details are in our effective findings below.

Caring

Good

Updated 20 August 2019

The service was caring

Details are in our caring findings below.

Responsive

Good

Updated 20 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 20 August 2019

The service was well-led.

Details are in our well-led findings below.