Updated 9 April 2019
The inspection:
• We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
• Our inspection was carried out by one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type:
• This service provides care and support to people living in specialist housing. Housing with Care is purpose-built or adapted single household accommodation in a shared building. The accommodation is rented, and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for housing with care; this inspection looked at people’s personal care and support service.
• The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
• The inspection was unannounced.
What we did:
• Our inspection was informed by evidence we already held about the service. We also checked feedback received from members of the public and local authorities.
• We spoke with 12 people who used the service and eight visiting relatives and friends.
• We spoke with the registered manager, deputy manager, a team leader and three care support workers.We reviewed four people's care records and medicine records. We also saw information on people’s dietary needs and the minutes of a tenant’s meeting.