We carried out a review of the data available to us about Escoben Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Escoben Care Ltd, you can give feedback on this service.
Escoben Care Ltd is a small domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. At the time of our inspection five people were using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People and their family members told us they were happy with the care and support they received from Escoben Care Ltd and that they would recommend the service to others.
There were systems in place to help make sure people were protected from the risk of abuse. Staff were aware of safeguarding procedures and understood how to protect the people they supported. Staff knew the risks people faced each day and helped make sure they stayed safe. For example, staff knew about people’s risk of poor health or their risk when moving around their home.
People were cared for by staff who received the right training and support to do their job well. The registered manager made sure only suitable staff were employed to work at the service. Staff felt supported by the registered manager and felt they could talk to them about any concerns they had and the registered manager would make changes to make things better
People and their family members were involved in making decisions about their care and care records reflected this. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
People and their family members liked their regular care staff and thought they were caring. Staff knew people well and people's care records told staff how best to support them. People told us staff respected their privacy and dignity. People were asked about their food and drink choices and staff assisted them with their meals when needed.
People and their family members said they would complain if they needed to and knew who to complain to. The registered manager made regular checks to make sure the care people received was good. When people’s needs changed the registered manager reviewed peoples care and support and made sure other healthcare professionals were involved if they were needed.
For more details please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 01/11/2016 and this is the first inspection.
Why we inspected
This was the first inspection for this service. We inspected because we needed to be sure people were receiving appropriate safe care and support.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.