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Beechcroft - Cheltenham Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 15 May 2018

We inspected Beechcroft -Cheltenham on 18 December 2017 and visited the provider's regional office on 9 January 2018. Beechcroft provides accommodation and personal care to four people who had a learning disability or were on the autistic spectrum. At the time of our inspection three people were living in the home. Beechcroft is situated near the centre of Cheltenham close to a range of amenities, with good connections to the town centre. The home has a garden people can access, including an activity shed. People were assisted by social care workers with their day to day needs and a range of activities.

This was the first inspection under the current provider registration which started in October 2016. Previously the service was inspected under a previous provider name in May 2015 and was rated as “Good”. While the provider name had changed the service and its staff had remained the same.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People were safe and were supported to live as full and as active life as possible. People living at Beechcroft were protected from the risks associated with their care. Social care workers supported people to access the community and develop their personal skills. Social care workers supported people with their medical and health care needs. There were enough staff so that people could undertake the activities they wished and be supported in meeting their individual needs.

People’s care plans were tailored to their individual needs. Their social care workers knew people well and knew how to support them with their goals. People's achievements were documented and celebrated. The registered manager and staff looked for opportunities to offer people that would help them grow, gain confidence and live a fulfilled life.

Social care workers were well supported and had the benefit of a training programme which enabled them to have the skills to ensure they could provide people with the best possible care and support. Social care workers understood and worked to the values of the registered manager and the provider and put people at the heart of everything they did. Staff were supported to develop professionally through dedicated management training programmes.

The service had a strong leadership presence. They were committed and passionate about the people they supported and were constantly looking for ways to improve. The home and the registered manager had significant support and guidance from the provider. Thorough and frequent quality assurance processes and audits ensured that all care and support was delivered in the safest and most effective way possible.

Inspection areas



Updated 15 May 2018

The service was safe. People were safe living at Beechcroft. Social care workers understood their responsibilities to protect people from the risk of harm and abuse. All staff ensured lessons were learnt from any incidents or accidents.

People were protected from the risks associated with their care and support. People were supported to take positive risks.

People�s medicines were managed well and social care workers ensured people were protected from the risk of infection.



Updated 15 May 2018

The service was effective. People were supported to make day to day decisions in relation to their care. Where people did not have the capacity to make a specific decision, the service ensured their legal rights were protected.

People�s healthcare needs were met by trained and confident social care workers. The service worked with and followed the guidance of healthcare professionals to ensure people�s needs were maintained.

People were supported with their dietary needs. People�s bedrooms and living spaces were tailored to their individual needs.



Updated 15 May 2018

The service was very caring. Social care workers went the extra mile to promote people's wellbeing needs. People were supported to spend their days as they choose and enjoyed positive caring relationships with staff. Social care workers used �intensive interactions� to engage with people.

Social care workers knew people well and used their knowledge to support them in living their days to their fullest. People were at the centre of their care.

Staff ensured peoples dignity was respected and protected at all times.



Updated 15 May 2018

The service was responsive. People received care and support which was personalised to their individual needs and preferences.

People were supported with activities, holidays and trips into the community which were appropriate for their needs, abilities and preferences.

People�s relatives knew how to make a complaint regarding the care and their loved ones received. People�s relatives were involved in their loved ones care.



Updated 15 May 2018

The service was well led. The provider, registered manager and management team had effective management systems in place to monitor and improve the quality of service people received.

People�s relative�s views on the service were sought and acted on. People were involved in the development of the service.

Staff felt supported and spoke confidently about the service management.