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Archived: Domiciliary Support Office

The Stable Family Home Trust, The Stables, Bisterne, Ringwood, Hampshire, BH24 3BN (01425) 475633

Provided and run by:
The Stable Family Home Trust

All Inspections

18, 24 February 2014

During a routine inspection

People spoke positively about the support they received from the service. They told us that the service was reliable and they received the support they needed. For example, one person we spoke with told us, "Staff help me, wash me, dress me. They help me wash my hair every day," while another person said, "I'm quite happy." We found that people's support was tailored to their individual needs and helped ensure that they were safe while living independently in the community.

Arrangements to support people with their medicines did not always ensure that they were protected from risks. We identified concerns in relation to information about people's medicines, the way medicines were given and the way they were recorded. This put people at risk of not receiving their medicines in a safe way.

People who used the service were satisfied with the staff employed to support them. They told us that they liked the staff and thought the service employed the right kind of people. Recruitment procedures, however, did not ensure that all appropriate checks were carried out on new staff. Some information required by the regulations in relation to people's suitability for employment had not been obtained.

There were procedures in place to monitor the quality of the service. We found that regular reviews were carried out to ensure people's needs were met and to make improvements where appropriate. The provider listened to people who used the service and gave people the opportunity to influence the support they received.

8 March 2013

During a routine inspection

During our visit we heard that people were being treated with dignity and respect and people's independence was encouraged. People were spoken to in a respectful way. One person told us "the staff are great - they help me with anything I need."

Care plans that we looked at evidenced staff supported people to make their own choices about what they had for lunch, what activities they took part in and what they needed support with. Staff knew exactly how each person communicated which meant people's wishes were understood and respected.

Records that we looked at evidenced that people were involved in choosing how and when they wanted their care and support. This indicated that people were involved in planning their care on a daily basis.

A family member said "I am really grateful for all the time and information you gave me" and a person using the service said "I wake up with a huge grin on my face each morning - thank you."