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Archived: Abbotsford Good

Inspection Summary


Overall summary & rating

Good

Updated 16 March 2016

This unannounced comprehensive inspection took place on 10, 11 and 12 February 2016.

Abbotsford is a care home registered to accommodate a maximum of eight people with learning disabilities. At the time of the inspection eight people were living at the home.

There was a registered manager employed at the home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

We received very positive feedback from people and their relatives regarding living at Abbotsford. Relatives said, “It’s absolutely marvellous”.

People told us they felt safe at the home. Staff spoke knowledgeably on how to prevent, identify and report abuse and the provider had a system in place to protect people from the risk of harm.

People’s needs were assessed and they were actively involved in planning and reviewing their care needs. We observed people sought staff out to chat and talk to and staff and people were relaxed with each other and spent time chatting and spending quality time with each other. Staff were knowledgeable about people’s needs and knew how people preferred to be supported.

Staff supported people in accordance with their wishes, protecting people’s privacy and maintaining their dignity.

Staff told us they received training, which they found useful and effective. Staff received detailed, regular supervision sessions but had not received an annual appraisal during 2015. This was an area for improvement for the provider.

There were robust recruitment systems in place and staff told us they felt very well supported to carry out their role.

People’s medicines were securely stored and managed and people were supported to take their prescribed medicines appropriately.

People were supported to take part in a wide range of activities, hobbies and work placements to maintain their independence and promote a healthy lifestyle. People could choose where they spent their time.

Complaint forms were available in the home in an ‘easy read’ format for people to use if they wanted to express a concern. People said they would be happy to raise any issues with any members of staff and felt they would be taken seriously and listened to.

People told us they felt the service was well led, with a clear management structure in place.

The provider was developing a revised quality assurance system to monitor and improve the quality of the service provided.

Inspection areas

Safe

Good

Updated 16 March 2016

The service was safe.

Staff knew how to recognise and respond to abuse correctly. They understood the procedures in place to safeguard people from abuse.

Individual risks had been assessed and identified as part of the support and care planning process.

When people needed support or assistance from staff, there was always a member of staff available to give the support. The provider had robust recruitment process in place.

Medicines were managed safely, stored securely and records completed accurately.

Effective

Good

Updated 16 March 2016

The service was effective.

Staff received on-going support from senior staff who had the appropriate knowledge and skills. Staff had completed core training topics and spoke positively about the training they had received.

Staff received regular supervision sessions. The provider was in the process of changing how annual appraisals were carried out, records showed annual appraisals had not been carried out for staff during 2015.

People’s nutritional needs were met. People were offered choice and menu’s provided a balanced, healthy diet for people.

People accessed the services of healthcare professionals as appropriate.

Caring

Good

Updated 16 March 2016

The service was caring.

Care was provided with kindness and compassion by staff who treated people with respect and dignity.

Staff had developed good relationships with people and there was a happy relaxed atmosphere.

Wherever possible, people were involved in making decisions about their care and staff took account of their individual needs and preferences.

Responsive

Good

Updated 16 March 2016

The service was responsive.

People’s needs were assessed and care was planned and delivered to meet their needs.

People’s support plans and records were kept up to date and reflected people’s needs, preferences and choices.

People knew how to raise a concern and felt confident that these would be addressed promptly.

Well-led

Good

Updated 16 March 2016

The service was well led.

Staff felt well supported by the management team, felt comfortable to raise concerns if needed and felt confident they would be listened to.

Observations and feedback from people and staff showed us the service had a friendly, supportive, person-centred culture.

The provider had audits in place to monitor the quality of the service provided and kept up to date with changes in practice.