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Archived: Cedar Lodge Care Home Ltd


Inspection carried out on 30 October 2013

During a routine inspection

We inspected Cedar lodge and spoke with three members of staff on duty. We spoke with the newly appointed manager and the providers. We spoke with five people who lived at the home. We spent time and observed the care and support people received. We saw that people were respected by staff. We saw that people appeared comfortable with the staff that supported them.

People told us: “The staff are kind here”. “Staff treat us very well”. We saw that staff were kind and caring in their approach to people who lived in the home. We saw that staff were aware of each person’s needs and how to give care and support to meet those needs. We found that information about people’s needs had not been kept up to date or that plans were not in place to support staff to make sure they worked in a consistent way.

People accessed additional medical services as necessary to make sure their health and social welfare was protected at all times. We saw that the building was well kept and well decorated. People told us: “The home is nicely decorated and well looked after”. “I like living here, and I feel safe”.

Recruitment procedures had not always been followed to make sure that suitable people were employed to work at the home. Staff told us they: “Love working here, everyone is great”.

In this report the names of registered managers appear who were not in post and not managing the regulatory activities at this location at the time of this inspection.

Inspection carried out on 11 February 2013

During a routine inspection

During our inspection we spoke with five people who used the service, a nurse practitioner, two staff and the registered manager. People were complimentary about the service. People told us, “I am quite comfy here”. People said the staff were, “All very helpful” and, “I could not be in a better place, I have got everything I want”.

We saw that staff cared for people well and that they had a good understanding of people's individual needs and personal preferences. Care plans had been recorded for each person which detailed the care needed to be given by staff. The information staff gave us about the people they cared for matched the information we saw in people's care plans.

We found that medicines were prescribed and given to people appropriately. People told us the staff gave them their medication, “That’s fine with me as I might forget it”. Another person said, “I manage my own medication. The staff bring them every month and I have never run out”.

There were robust recruitment systems in place to ensure that suitable staff had been employed to care for people who used the service.

We found that any comments and complaints people made were responded to appropriately.

Inspection carried out on 4 January 2012

During a routine inspection

We spent time during this inspection talking to the people who use the service and also to the staff who support them.

We looked at ways people were supported to help them make choices about their care and treatment. People told us "I am asked everyday if I am happy with my care, if there is anything they could do for me, I tell them "no" because it is wonderful here, I want for nothing".

We spoke with people about their treatment. They told us "I am treated with the utmost kindness and by staff who are friendly and very kind, I know exactly what is happening with my health and if I ever need medical attention it is called for immediately".

We spoke with staff about training they had undertaken. They told us "we go all the time, I know we are due for refresher training sessions soon, to keep our knowledge up to date". We also spoke with the manager about the processes that are in place to make sure that all staff are trained and skilled to do their jobs.

The quality assurance processes was also discussed with the manager during this visit. This enabled us to make a decision about whether people who use the service are involved in the monitoring of the service provision.