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Archived: Cedar Lodge Care Home Ltd

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Inspection report

Date of Inspection: 4 January 2012
Date of Publication: 25 January 2012
Inspection Report published 25 January 2012 PDF | 45.84 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We reviewed all the information we hold about this provider and carried out a visit on 04/01/2012.

Our judgement

People who use this service benefit from safe quality care, treatment and support because there are systems in place to monitor the quality of service provision.

User experience

This is the first inspection the provider has had since taking ownership of the home in December 2011. The new provider has met with all of the people using the service and had told them that changes would be made for the better. One person told us “I hope that the new owner is quicker at getting repairs done, the lighting in the lounge isn’t good for reading”. This was raised with a staff member during the visit who assured us this would be rectified.

Other people told us "this is better than being at home, who wants to sit about being alone when I can be here with these lovely people. I want for nothing and my every need it met".

We spent time talking with the manager about the systems the home has in place to monitor its performance. We saw evidence of regular audits being undertaken. This means checks are done regularly on all aspects of service delivery, such as medication checks, care plans and risk assessments.

People who use the service are regularly invited to give their views on how the home is being run. They can do this through completion of questionnaires or through informal meetings the home had in place. Relatives and friends are also invited to take part in these meetings.

We have said reviews of people's care and treatment happen regularly. This enables staff to react quickly should changes need to be made. This makes the service responsive to people's changing needs.

We spoke with staff during this visit, all of whom were very clear about raising concerns about risks to people's health should this occur. Staff knew about and understood the purpose of the home's whistleblowing policy.

Other evidence

We have no other evidence to consider for this outcome.