Infinity Home Care Ltd

Updated 27 February 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was undertaken by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

The service was managed on a day to day basis by a registered manager who is legally responsible for how the service is run and for the quality and safety of the care provided. The registered manager also delivered direct care to people using the service and had regular contact with relatives of all the people.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the registered manager would be in the office to support the inspection.

Inspection activity started on 14 January 2020 and ended on 17 January 2020. We visited the office location on 14 January 2020.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We reviewed a range of records. This included two people’s care records together with assessment and review records. We looked at one staff file in relation to recruitment and staff supervision and looked at two staff training files. In addition to these records we looked at a small selection of other records relating to the management of the service, including policies and procedures.

After the inspection

Within days of the office part of the visit we spoke with one person who used the service, four relatives of people who used the service and two members of staff.

Updated 27 February 2020

About the service

Infinity Home Care is a small home care agency providing support to people living in their own homes. At the time of the inspection Infinity Home Care was providing personal care support to 17 people.

People’s experience of using this service and what we found

Relatives of people who engaged the service expressed confidence that safe care and support was provided by staff they considered to be trustworthy and caring. People were protected from the risk of harm or abuse by staff who were well trained to deliver safe care and knew about acting promptly when they felt people were at risk. Staff recruitment processes were safe and robust. Relatives said people were safely supported by staff who had been trained in safely moving people, and administration of medication by staff was well managed.

People's care and support needs were assessed and regularly monitored to ensure they were still current and being met. People’s wishes, and legal rights were promoted and protected by staff who had received up to date training. The staff felt the training equipped them well to deal with any issues.

People were supported to have maximum choice and control of their lives and staff advised they had been trained to support them in the least restrictive way possible and in their best interests. Relatives told us about positive action taken to ensure people were supported to maintain their independence and to assist them to continue living in their own homes.

Relatives advised they considered the staff to be attentive and able to pick up on issues when they provided care. Relatives spoke positively about staff and said some of the care staff went above and beyond the agreed level of care, making sure the person was well cared for and settled before they left them.

People were cared for by staff who showed genuine regard for their physical and emotional well-being and relatives commented on people receiving personalised care from the staff who supported them in ways they particularly liked.

Relatives said the staff responded well to changes in how people were to be supported, providing prompt support when people were particularly unwell and in need of a level of support that was greater than had been originally planned at the assessment stage. Requests for any short-term changes were also attended to promptly and always met. Agreed plans of care reflected the full care and support needs of people.

Concerns or complaints were responded to in line with the policy and procedures. Relatives expressed confidence that any concerns or complaints would be properly addressed.

The registered manager was well known by staff and relatives of people using the service. Staff and relatives made numerous comments about the registered manager being very approachable, skilled and supportive. Feedback on the quality of the service had been sought from people who used the service and their relatives using regular questionnaires. The registered manager had plans in hand to improve the regular newsletter and provide fuller feedback from the analysis of the questionnaires returned.

Why we inspected

This was a planned inspection based on the previous rating.

Rating at last inspection

The last rating for this service was good (report was published in July 2017)

For more details, please see the full report which is on the CQC website at www.cqc.org.uk