You are here

Archived: Mediline Nurses and Carers Lichfield Branch

Reports


Inspection carried out on 12 December 2013

During a routine inspection

We inspected Mediline Nurses and Carers agency on a planned, announced inspection. We had informed the service prior to our inspection to ensure that someone would be available to facilitate the inspection. We used an expert by experience to speak to people who used the service and their relatives. We sent out questionnaires to a sample of people to gain feedback on the service they were receiving from Mediline.

We found that people who used the service had consented to their care, treatment and support. One person told us: “I told them what I wanted and needed including times”.

People who used the service told us that generally their care and welfare needs were being met. One person told us: “They always ask how I am and if I say I am not feeling good they do talk to me about it and if necessary call my GP. Last week that was helpful as my GP was able to sort me out".

We saw that systems were in place to protect people who used the service from abuse or the risk of abuse.

The service had implemented audit tools to monitor the quality of the service provided by Mediline.

Inspection carried out on 20 February 2013

During a routine inspection

We inspected Mediline on a planned unannounced inspection which meant the service did not know we were coming.

We saw that people who used the service were respected and involved in their care planning as much as they were able to be.

We found that the care and welfare needs of people were being met through effective care planning and service delivery. People who used the service told us that they were happy with the care they received.

The service had clear guidelines in place to safeguard people who used the service from abuse or the risk of abuse.

Staff told us they were happy working at Mediline and felt supported. We saw that they had sufficient training to fulfil their roles effectively.

We saw that the service had implemented quality audit tools to monitor the quality of the service being delivered and to ensure continuous improvement.