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Archived: Mediline Nurses and Carers Lichfield Branch

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Inspection report

Date of Inspection: 12 December 2013
Date of Publication: 23 January 2014
Inspection Report published 23 January 2014 PDF | 74.77 KB


Inspection carried out on 12 December 2013

During a routine inspection

We inspected Mediline Nurses and Carers agency on a planned, announced inspection. We had informed the service prior to our inspection to ensure that someone would be available to facilitate the inspection. We used an expert by experience to speak to people who used the service and their relatives. We sent out questionnaires to a sample of people to gain feedback on the service they were receiving from Mediline.

We found that people who used the service had consented to their care, treatment and support. One person told us: “I told them what I wanted and needed including times”.

People who used the service told us that generally their care and welfare needs were being met. One person told us: “They always ask how I am and if I say I am not feeling good they do talk to me about it and if necessary call my GP. Last week that was helpful as my GP was able to sort me out".

We saw that systems were in place to protect people who used the service from abuse or the risk of abuse.

The service had implemented audit tools to monitor the quality of the service provided by Mediline.